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How to Activate « 911 » at the Correct Address

  1. Once you have set up the equipment, go to your client zone. Enter your username and password.
  2. Then, go to the « My Services » menu and click on « IP telephone service ».
  3. To validate the location information, click on « Confirm the 911 address », wich is below the address provided during the subscription and follow the steps.
  4. Once the 911 address is confirmed, go to the « Enable Gateway » button above the 911 address. Simply click on « Enable Gateway » to activate your line.
  5. To ensure that the activation was completed correctly, unplug the IP gateway’s power adapter, wait about 1 minute and then plug it back in.
  6. Finally, plug your telephone into the « Phone 1 » port of the IP gateway to use your services.