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Troubleshooting and Problem-solving in Outlook 2010

If you cannot send or receive emails, or if you get an error in Outlook 2010, follow these steps.

  1. Check that your Internet connection is working properly. If so, do the following:
  2. Click on the « File » tab, Under the « Information » menu, click on the « Account settings » tab, then click « Account settings » again.

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  3. Select the problem account, then click « Change ».

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  4. On the « Internet email settings » page

    1. Check the email address.
    2. Make sure that « POP3 » was selected in « Account Type ».
    3. Make sure that the « Incoming mail server » is « pop.oricom.ca ».
    4. Make sure that the « Outgoing mail server » is « smtp.oricom.ca ».
    5. Check the user name including « @oricom.ca »).
    6. Check the password.
    7. Make sure that the « Require logon using Secure Password Authentication (SPA) » box is not checked.
    8. Click on « More Settings ».
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  5. In the « Outgoing server », make sure that the « My outgoing server (SMTP) requires authentication » box is not checked.

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  6. In the « Advanced » tab, under « Server Port Numbers ».

    1. Make sure that the « Incoming server (POP3) » is « 110 ».
    2. Make sure that « This server requires an encrypted connection (SSL) » is not checked.
    3. Make sure that the « Outgoing server (SMTP) » is « 25 ».
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  7. Click « OK ».
  8. Check whether this has fixed the problem. If not, contact technical support.