CONTACT US

Have questions?

Our specialists will be glad to help, quickly and stress-free. Try it. You’ll see!

By telephone

Quebec City area : 418 683-4557418 683-4557
Montreal area : 514 373-8250 514 373-8250
Saguenay area : 418 612-2022418 612-2022
Elsewhere in Canada, toll-free : 1 866 967-42661 866 967-4266
Monday to Friday from 8:30 a.m. to midnight,
Saturdays and Sundays from 9:00 a.m. to 10:00 p.m.,
24/7 emergency hotline /dial extension 8

Head office/Quebec City area

400, rue Nolin
Quebec (Quebec)
G1M 1E7

Monday to Wednesday: 8:30 a.m. to 6:00 p.m.
Thursday and Friday 8:30 a.m. to 9:00 p.m.
Saturdays: 9:00 a.m. to 1:00 p.m.
Sundays: closed



Departements' schedules

Provisioning Monday to Wednesday
Thursday and Friday
Saturday and Sunday
8:30 a.m to 6:00 p.m
8:30 a.m to 9:00 p.m
closed
Residential sales Monday to Friday
Saturday and Sunday
8:30 a.m to 9:00 p.m
9:00 a.m to 5:00 p.m
Business sales Monday to Friday
Saturday and Sunday
8:30 a.m to 5:00 p.m
closed
Technical support Monday to Friday
Saturday and Sunday
8:30 a.m to midnight
9:00 a.m to 10:00 p.m
Reception Monday to Wednesday
Thursday and Friday
Saturday
Sunday
8:30 a.m to 6:00 p.m
8:30 a.m to 9:00 p.m
9:00 a.m to 1:00 p.m
closed

By email

Technical support soutien@oricom.ca
Management and administration info@oricom.ca
Human resources rh@oricom.ca
Billing information and requests facturation@oricom.ca
Web hosting information and support hebergement@oricom.ca
Data and server colocation centre reseau@oricom.ca
General information about our residential services ventesresidentielles@oricom.ca
General information about our business services ventes@oricom.ca
Customer service, residentiale serviceresidentiel@oricom.ca
Customer service, business oricom.affaires@oricom.ca

Comments and Suggestions

For comments or suggestions about our products and services, do not hesitate to contact us below, taking care to submit your details (name, email).

Send

If you want to make a complaint or report a problem

We invite you to contact us and let us know about your dissatisfaction :

By phone : 1 866 967-4266
By email : plainte@oricom.ca

The priority of Oricom Internet is to meet your requirements and offer you the best possible service.

If your problem as not been solved to your satisfaction, there is an alternative, the CCTS

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

For more information about the CCTS, consult its Web site at www.ccts-cprst.ca or call their toll free number: 1-888-221-16871-888-221-1687.

CPRST