Job description

Do you find it easy to guide people remotely for technical advice? Are you a good communicator, dynamic and able to popularize technical information? We are looking for a resourceful candidate who has a good analytical mind and who loves finding solutions tailored to specific client needs. Are you always on the lookout for new trends in technology? You are ready to be part of our team!

The main task of this position is to provide first line support to customers having difficulty with equipment, devices, applications and software necessary for internet browsing.

Main tasks

• Provide a high level of technical support either by phone, email and in person;
• Diagnose connection, mail or telephone problems and document them;
• Suggest solutions and support the client throughout the resolution process;
• Configure the software and equipment required for Internet and telephony services (modems, routers, mail software, etc.);
• Respond to emails and ensure the management, follow-up and documentation of technical tickets.

Supported platforms and software

• Windows and Apple;
• Outlook, Mail, Thunderbird;
• Edge, Internet explorer, Chrome, Safari.

Assistance is provided on equipment such as :

• Cable, DSL and FTTN modems;
• Home routers such as TP-Link, D-Link and Linksys;
• Smart devices, such as mobile phones, tablets, game consoles and smart TVs.

Required Skills

• Good knowledge of software used for the Internet (Edge, Safari, Chrome, Outlook, Mail, etc.);
• Knowledge of domestic routers such as TP-Link, D-Link and Linksys; -Good knowledge of domestic network as well as Windows and Apple platforms;
• Having the facility to guide people remotely for the resolution of technical problems;
• Be able to simply explain the technical steps to follow;
• Diploma or certification in computer science is an asset.

Special skills

• Be a good communicator dynamic and empathetic;
• Demonstrate good interpersonal skills, like adapting to the personality of clients;
• Demonstrate excellent analytical and diagnostic skills.

To apply: send your résumé to rh@oricom.ca

Job description

Do you find it easy to guide people remotely for technical advice? Are you a good communicator, dynamic and able to popularize technical information? We are looking for a resourceful candidate who has a good analytical mind and who loves finding solutions tailored to specific client needs. Are you always on the lookout for new trends in technology? You are ready to be part of our team!

The main task of this position is to provide first line support to customers having difficulty with equipment, devices, applications and software necessary for internet browsing.

It can be a paid internship for computer or networking training. Part-time work during the school season and full-time in the summer.

Main tasks

• Provide a high level of technical support either by phone, email and in person;
• Diagnose connection, mail or telephone problems and document them;
• Suggest solutions and support the client throughout the resolution process;
• Configure the software and equipment required for Internet and telephony services (modems, routers, mail software, etc.);
• Respond to emails and ensure the management, follow-up and documentation of technical tickets.

Supported platforms and software

• Windows and Apple;
• Outlook, Mail, Thunderbird;
• Edge, Internet explorer, Chrome, Safari.

Assistance is provided on equipment such as :

• Cable, DSL and FTTN modems;
• Home routers such as TP-Link, D-Link and Linksys;
• Smart devices, such as mobile phones, tablets, game consoles and smart TVs.

Required Skills

• Good knowledge of software used for the Internet (Edge, Safari, Chrome, Outlook, Mail, etc.);
• Knowledge of domestic routers such as TP-Link, D-Link and Linksys; -Good knowledge of domestic network as well as Windows and Apple platforms;
• Having the facility to guide people remotely for the resolution of technical problems;
• Be able to simply explain the technical steps to follow;
• Diploma or certification in computer science is an asset.

Special skills

• Be a good communicator dynamic and empathetic;
• Demonstrate good interpersonal skills, like adapting to the personality of clients;
• Demonstrate excellent analytical and diagnostic skills.

To apply: send your résumé to rh@oricom.ca

Job description

The incumbent’s main tasks are to answer calls regarding subscriptions, evalulate the customer's needs and advise them on the products that meet their requirements. Manage residential subscriptions and promote customer retention.

In addition to interacting with the customer on the phone and by email, the representative meets with customers who come to our offices to obtain information on our services and to proceed with the subscription.

Main tasks

• Answer incoming calls to advise our clients on our services;
• Meet with customers who come to our office to obtain information on our residential services;
• Manage residential subscriptions;
• Respond to requests for package changes;
• Ensure customer retention by providing a high level of customer service;
• Ensure the follow-up of the team's agenda and emails;
• Perform retention/unsubscription of residential customers;
• Assist the team in promotional events;
• Ensure the competitiveness of Oricom Internet.

Required Skills

• Excellent knowledge of the Office suite (Word, Excel, Outlook);
• Excellent knowledge of Internet;
• Good knowledge of domestic network as well as Windows and Apple platforms.

Special skills

• Strong sales skills;
• Excellent adaptability;
• Good communicator;
• Demonstrates openness to change;
• Highly developed analysis, synthesis and data interpretation skills;
• Dynamism, autonomy and initiative**.

To apply: send your résumé to rh@oricom.ca