Job description

Do you find it easy to guide people remotely for technical advice? Are you a good communicator, dynamic and able to popularize technical information? We are looking for a resourceful candidate who has a good analytical mind and who loves finding solutions tailored to specific client needs. Are you always on the lookout for new trends in technology? You are ready to be part of our team!

The main task of this position is to provide first line support to customers having difficulty with equipment, devices, applications and software necessary for internet browsing.

Main tasks

• Provide a high level of technical support either by phone, email and in person;
• Diagnose connection, mail or telephone problems and document them;
• Suggest solutions and support the client throughout the resolution process;
• Configure the software and equipment required for Internet and telephony services (modems, routers, mail software, etc.);
• Respond to emails and ensure the management, follow-up and documentation of technical tickets.

Supported platforms and software

• Windows and Apple;
• Outlook, Mail, Thunderbird;
• Edge, Internet explorer, Chrome, Safari.

Assistance is provided on equipment such as :

• Cable, DSL and FTTN modems;
• Home routers such as TP-Link, D-Link and Linksys;
• Smart devices, such as mobile phones, tablets, game consoles and smart TVs.

Required Skills

• Good knowledge of software used for the Internet (Edge, Safari, Chrome, Outlook, Mail, etc.);
• Knowledge of domestic routers such as TP-Link, D-Link and Linksys; -Good knowledge of domestic network as well as Windows and Apple platforms;
• Having the facility to guide people remotely for the resolution of technical problems;
• Be able to simply explain the technical steps to follow;
• Diploma or certification in computer science is an asset.

Special skills

• Be a good communicator dynamic and empathetic;
• Demonstrate good interpersonal skills, like adapting to the personality of clients;
• Demonstrate excellent analytical and diagnostic skills.

To apply: send your résumé to rh@oricom.ca

Job description

Do you find it easy to guide people remotely for technical advice? Are you a good communicator, dynamic and able to popularize technical information? We are looking for a resourceful candidate who has a good analytical mind and who loves finding solutions tailored to specific client needs. Are you always on the lookout for new trends in technology? You are ready to be part of our team!

The main task of this position is to provide first line support to customers having difficulty with equipment, devices, applications and software necessary for internet browsing.

It can be a paid internship for computer or networking training. Part-time work during the school season and full-time in the summer.

Main tasks

• Provide a high level of technical support either by phone, email and in person;
• Diagnose connection, mail or telephone problems and document them;
• Suggest solutions and support the client throughout the resolution process;
• Configure the software and equipment required for Internet and telephony services (modems, routers, mail software, etc.);
• Respond to emails and ensure the management, follow-up and documentation of technical tickets.

Supported platforms and software

• Windows and Apple;
• Outlook, Mail, Thunderbird;
• Edge, Internet explorer, Chrome, Safari.

Assistance is provided on equipment such as :

• Cable, DSL and FTTN modems;
• Home routers such as TP-Link, D-Link and Linksys;
• Smart devices, such as mobile phones, tablets, game consoles and smart TVs.

Required Skills

• Good knowledge of software used for the Internet (Edge, Safari, Chrome, Outlook, Mail, etc.);
• Knowledge of domestic routers such as TP-Link, D-Link and Linksys; -Good knowledge of domestic network as well as Windows and Apple platforms;
• Having the facility to guide people remotely for the resolution of technical problems;
• Be able to simply explain the technical steps to follow;
• Diploma or certification in computer science is an asset.

Special skills

• Be a good communicator dynamic and empathetic;
• Demonstrate good interpersonal skills, like adapting to the personality of clients;
• Demonstrate excellent analytical and diagnostic skills.

To apply: send your résumé to rh@oricom.ca

Job description

The incumbent’s main tasks are to receive subscription orders from our sales team, verify the various parameters, and supply the necessary services and equipment through our computerized platforms.

The incumbent must also interact with customers by phone and email to confirm subscription dates and details. Various administrative tasks related to the position must also be performed in rotation with the other team members, including meeting with customers who come into our offices.

The ideal candidate must have good communication and interpersonal skills to work for a company that excels on the customer experience level. The candidate must also have strong analytical, organizational, and data interpretation skills and demonstrate autonomy and initiative. Furthermore, in order to provide a high level of customer service, the candidate must be diligent and consistent in all interactions.

Main tasks

• Welcome people coming into our establishment
• Supply our various services (cable internet, DSL, telephony, television, and remote surveillance)
• Track orders and prepare equipment
• Make requested changes to service packages
• Retain/unsubscribe residential customers
• Manage the team’s daily schedule and emails
• Perform administrative tasks related to billing
• Provide personalized customer service.

Required Skills

• Excellent knowledge of the Office suite (Word, Excel, Outlook);
• Excellent knowledge of Internet;
• Good knowledge of domestic network as well as Windows and Apple platforms;
• Be available to work part-time during the school season and full-time during the summer.

Special skills

• Excellent communication and customer service skills;
• Ability to work alone and in a team;
• Ability to work under pressure;
• Sense of organization and planning;
• Excellent sense of responsibility;
• Dynamism, autonomy and initiative.

To apply: send your résumé to rh@oricom.ca

You will be responsible for monitoring, maintaining and improving current and future infrastructures, while ensuring optimal availability of internal IT services.

Principal duties

Manage internal computer equipment and provide assistance to users:

• Install hardware and office software;
• Manage access rights on different platforms;
• Manage the Data Center Infrastructure Management (DCIM) software.

Provide high level technical support to customers and act as a resource person to the technical support team.

• Evaluate customer issues and support internal teams in resolving complex system, network or telephone issues;
• Follow up on tickets with suppliers in the event of service outages affecting fiber, telephony or outages involving many customers.

Implement the services required by the customer according to the agreements made and in conformity with the deadlines:

• Configure equipment (PBX, routers, switches) in accordance with the contract;
• Document the installation of new services;
  • Proceed to the complete removal of the services, when the customers leave.

Other duties:

• Ensure stable and secure operation of systems and network;
• Continuously monitor the status of the main network components in order to minimize intervention time during outages;
• Ensure the technological watch.

Desired skills

• College diploma (DEC) | Computer science (network management);
• 1 to 2 years experience in a similar position;
• Judgment and discernment
• Autonomy and initiative
• Rigor and consistency in its interventions
• Excellent adaptability
• Aptitude for customer service

Specific skills

• Know the network protocols
• Master the Windows and Linux operating systems
• Master the operation of the updates of the various operating systems
• Master Microsoft's "Active Directory" and GPO management
• Master the different routing and IP addressing protocols
• Knowledge of IP telephony

To apply: send your résumé to rh@oricom.ca