Use @oricom.ca Address

There are several advantages to using your ORICOM INTERNET e-mail address: free access to the online client zone to manage your messages, e-mail virus protection, junk mail and spam protection and the option of customizing this protection.

You have been assigned an email address with your ORICOM INTERNET plan. Most of our plans offer up to 4 email addresses. You may request additional email addresses in your online customer area.

There are several advantages to using your ORICOM INTERNET email address:

  • Free access to the online customer area and the web interface Mon courrier to manage your messages
  • Email virus protection
  • Junk mail and spam protection and the option of customizing this protection

Click this link to learn more about email protection.

Below, you will find instructions for configuring and using email software as well as web-based email functionality.

Configuring email software

You will need the following informations before starting the configuration:

  • Email address that you want to setup
  • The password for this email account
  • The software that you want to configure your email in and the exploitation system on which the software is installed

Our instructions allow you to choose between POP3 or IMAP protocol. If you are unsure which one is better for you, we recommend using the IMAP configuration because it will be possible to modify the reception protocol later without losing messages. Click on this link to see differences between POP3 and IMAP protocols.

Here is how to configure the different messaging software

Configuring an ORICOM email on iPhone and iPad
  1. Press « Settings » icon.
  2. Select « Accounts & Passwords » from the menu list.
  3. Select « Add Account ».
  4. Choose « Other ».
  5. Select « Add Mail Account ».
  6. Fill in spaces with requested information.
  7. Press « Next ».
  8. Type « pop.oricom.ca » in the « (Incoming Mail Server) Host Name » field.
  9. Enter your email addres in the « (Incoming Mail Server) User Name » field.
  10. Enter your password in the « (Incoming Mail Server) Password »field.
  11. Type « smtp.oricom.ca » in the « (Outgoing Mail Server) Host Name » field.
  12. Leave the box « (Outgoing Mail Server) User Name » empty.
  13. Leave the box « (Outgoing Mail Server) Password » empty.
  14. Press « Next ».
  15. Enable the « Mail » option to associate the account with this application.
  16. Press « Save ».
  17. Select the mail account from the list.
  18. Select « SMTP ».
  19. Select « smtp.oricom.ca » from the list.
  20. Enable the « Server » option.
  21. Enter « smtp.oricom.ca » in the « Host Name » section.
  22. Enter your email address in the « User Name » field.
  23. Enter your email password in the « Password » field.
  24. Enable « Use SSL ».
  25. Select « Password » in the « Authentification » list.
  26. Enter 587 in the « Server Port » field.
  27. Click « OK ».
Configuring an ORICOM email on Android
  1. Open the « Gmail » software.
  2. Click on the icon to the left of « Search in emails ».
  3. Click on « Settings ».
  4. Click on « Add account ».
  5. Click « Other ».
  6. Enter your email address.
  7. Click on the « MANUAL CONFIG. » button.
  8. Click « NEXT ».
  9. Choose your account configuration by selecting « Personal (POP3) » or « Personal (IMAP) ».
  10. Enter your password in the « Password » field.
  11. Click « NEXT ».
  12. Enter your email address in the « User name » field.
  13. Enter your email password in the « Password » field.
  14. Enter « pop.oricom.ca » in the « Server » field.
  15. Click « NEXT ».
  16. Make sure the activation bubble is green.
  17. Enter your email address in the « User name » field.
  18. Enter your email password in the « Password » field.
  19. Enter « smtp.oricom.ca » in the « SMTP server » section.
  20. Click « NEXT ».
  21. The choices below are optional, synchronization allows the software to refer to our incoming mail server to check if you have received new messages.
  22. Click « NEXT ».
  23. This window means that you have correctly set up your email account.
  24. You can change the « Account name » and the name that will appear in the messages sent « Your name ».
  25. Click « NEXT ».
Configuring an ORICOM INTERNET Email Account on Outlook 2010
  1. Open « Microsoft Outlook 2010 ».
  2. Select « File » from the menu bar.
  3. Click on « Add an account ».
  4. Check « Manually Configure Server Settings or Additional Server ».
  5. Click on « Next ».
  6. Check « Internet E-mail ».
  7. Click on « Next ».
  8. Type your name in the field marked « Your Name » and type your Oricom email adress in the field marked « Email Address ».
  9. Check « IMAP » or « POP3 » for the « Account Type ».
  10. Enter « pop.oricom.ca » in the « Incoming Mail Server » field.
  11. Enter « smtp.oricom.ca » in the « Outgoing Mail Server (SMTP) » field.
  12. In the « User Name » field, enter your Oricom email address (including @oricom.ca).
  13. Type your password in the field marked « Password ».
  14. Click on « More Settings... ».
  15. Click on the « Outgoing server » tab.
  16. Make sure that « My Outgoing Server (SMTP) Requires Authentication » an « Use same settings as my incoming mail server » are checked.
  17. Click on the « Advanced » tab.
  18. Enter « 993 » in the « Incoming server » field for an « IMAP » account or enter « 995 » for a « POP » account.
  19. Check « SSL » as « Type of encrypted connection ».
  20. Type « 587 » in the « Outgoing server (SMTP) » field.
  21. Select « SSL » as « Type of encrypted connection ».
  22. Click « OK ».
  23. Click on « Next ».
  24. Click on « Close ».
  25. Click « Finish » to complete your account setup.
Configuring an ORICOM INTERNET Email Account on Outlook 2016
  1. Open « Control panel ».
  2. Click on « Mail (Microsoft Outlook 2016) (32 bits) ».
  3. Click on « Email Accounts... ».
  4. Click on « New... »
  5. Select « Email Account ».
  6. Click « Next ».
  7. Check « Manual setup or addtional server types ».
  8. Click on « Next ».
  9. Check « POP or IMAP ».
  10. Click « Next ».
  11. Type your Oricom email address in the « Email Address » field.
  12. Choose « IMAP » or « POP3 » as « Account Type ».
  13. Enter « pop.oricom.ca » in the « Incoming mail server » field.
  14. Enter « smtp.oricom.ca » in the « Outgoing mail server (SMTP) » field.
  15. Type your Oricom email address in the « User Name » field (Including @oricom.ca).
  16. Enter your password in the « Password » field.
  17. Click on « More Settings... ».
  18. Select « Outgoing Server » tab.
  19. Make sure that « My Outgoing Server (SMTP) Requires Authentication » an « Use same settings as my incoming mail server » are checked.
  20. Select « Advanced » tab.
  21. Enter « 993 » in the « Incoming server » field for an « IMAP » account or enter « 995 » for a « POP » account.
  22. Select « SSL/TLS » as « Type of encrypted connections ».
  23. Enter « 587 » in the « Outgoing server (SMTP) » field.
  24. Choose « SSL/TLS » as « Type of encrypted connections ».
  25. Click « OK ».
  26. Click on « Next ».
  27. Click on « Close ».
  28. Click « Finish ».

Appendix : Create a profile

  1. Open « Control panel ».
  2. Click on « Mail (Microsoft Outlook 2016) (32 bits) ».
  3. Click on « Add ».
  4. Type your name in the « Profile Name » field.
  5. Click on « OK ».
  6. Follow the instructions from step 7.
Configuring an ORICOM email on Windows 10
  1. Open « Mail ».
  2. Click on « Settings » icon on the bottom left.
  3. Select « Accounts ».
  4. Select « Add an account ».
  5. Select « Advanced set-up ».
  6. Choose « Internet Email ».
  7. Enter « pop.oricom.ca:993 » in the « Incoming email server » for an « IMAP » account or enter « pop.oricom.ca:995 » for a « POP » account.
  8. Choose « IMAP4 » or « POP3 » as « Account type ».
  9. Type your Oricom email address in the « User name » field.
  10. Enter your password in the « Password » field.
  11. Enter « smtp.oricom.ca:587 » in the « Outgoing (SMTP) email server ».
  12. Check « Outgoing server requires authentification ».
  13. Check the option « Require SSL for incoming email ».
  14. Check the option « Require SSL for outgoing email ».
  15. Click on « Sign-in ».
  16. Click on « Done ».
Configuring an ORICOM INTERNET Email Account with Mozilla Thunderbird
  1. Open « Mozilla Thunderbird ».
  2. Click on the menu icon.
  3. Click on the right arrow of « Options ».
  4. Click on « Account Settings ».
  5. Click on « Account Actions ».
  6. Choose « Add Mail Account ».
  7. Type your Oricom email address in the « Email Address » field.
  8. Enter your password in the « Password » field.
  9. Click « Continue ».
  10. Click on « manual config ».
  11. Select « IMAP » or « POP3 » as « Incoming server ».
  12. Enter « pop.oricom.ca » in the « Server hostname (incoming server) » field .
  13. Enter « 993 » as « Port (incoming server) » for an « IMAP » account or enter « 995 » for a « POP » account.
  14. Select « SSL/TLS » as « SSL (incoming server) ».
  15. Select « Normal password » as « Authentification (incoming server) ».
  16. Enter « smtp.oricom.ca » in the « Server hostname (outgoing server) ».
  17. Enter « 587 » as « Port (outgoing server) ».
  18. Select « STARTLS » as « SSL (outgoing server) ».
  19. Select « Normal password » as « Authentification (outgoing server) ».
  20. Enter your email address in tne « Username : Incoming » field (including @oricom.ca).
  21. Enter your email address in tne « Username : Outcoming » field (including @oricom.ca).
  22. Click on « Done ».
Configuring an ORICOM INTERNET Email Account on Mac

Note: If no account is already set up in Mail, the window prompting you to choose an email account provider (step 4) will appear first.

  1. Open « Mail » application.
  2. Click on « Mail » in the menu bar.
  3. Select « Add Account... ».
  4. Choose « Other Mail Account... ».
  5. Click « Continue ».
  6. Fill in the fields with requested informations.
  7. Click « Sign in ».
  8. Select « IMAP » or « POP » as « Account Type ».
  9. Type « pop.oricom.ca » in the « Incoming Mail Server » field.
  10. Type « smtp.oricom.ca » in the « Outgoing Mail Server » field.
  11. Click « Sign in ».
  12. Check « Mail » box in the list of applications to associate with the account.
  13. Click on « Done ».
  14. Click on « Mail » in the menu bar.
  15. Select « Preferences... ».
  16. Click on « Accounts ».
  17. Select your Oricom email account.
  18. Click on the « Server Settings » tab.
  19. In the « Outgoing Mail Server section », enter your email address in the « User Name » box.
  20. Enter your password in the « Password » box in the Outgoing Mail Server section.
  21. Uncheck the « Automatically manage connection settings » box.
  22. Enter « 587 » as « Port ».
  23. Check the « Use TLS/SSL » box.
  24. Select « Password » as « Authentification ».
  25. Click on « Save ».

Web-based email functionality

How to send an email with the web interface
  1. Sign in to « moncourrier.oricom.ca » and click on the « Compose » button.
  2. Enter recipient email address in the « To » field.
  3. Enter subject in the « Subject » field.
  4. Type your message in the text box.
  5. (Optional) Add attachments with the « Attach » button.
  6. Click on « Send » to send your message.
How to forward and email using the web interface
  1. Sign in to « moncourrier.oricom.ca » and select the message to forward .
  2. Click on the « Forward » button.
  3. Enter the address of the recipient in the « To » field.
  4. Click on « Send ».
Creating an automatic email response message using the web interface.
  1. Sign in to « moncourrier.oricom.ca »
  2. Click on « Settings » button.
  3. Select « Account ».
  4. Select « Autoreply ».
  5. Draft the email for the autoreply message.
  6. Enter start and end date for the autoreply. The autoreply message will be sent only during the configured period.
  7. Check « Enabled » box.
  8. Click on the « Save » button.
How to automatically forward messages to an already existing e-mail address.
  1. Click on the « Settings » button.
  2. Click « Account ».
  3. Click « Fowarding ».
  4. Enter the e-mail address where you want to forward your emails.
  5. Click « Save » button.

Note: No copies of the forwarded messages will be left in the inbox.

Deleting emails using the web interface.
  1. Sign in to « monoricom.ca » and select the message you wish to delete. You may select many emails at the same time by holding down the "CTRL" key on the keyboard and clicking on different emails in succession
  2. Click on the « Delete » button.
How to emptying the trash with the web interface
  1. Sig in to « moncourrier.oricom.ca » and right click on the « trash » folder.
  2. Click on « Empty ».
How to create a folder with the web interface
  1. Sign in to « moncourrier.oricom.ca » and click on « Gear / folder actions » icon.
  2. Click « Manage folders ».
  3. Click on the « Cross/create new folder » icon.
  4. Enter the name of the folder in the « Folder name » field.
  5. Click on « Save ».
Deleting a folder using the web interface.
  1. Sign in to « moncourrier.oricom.ca » and click on « Gear / folder actions » icon.
  2. Click « Manage folders ».
  3. Select the folder to delete (Exemple: Achats).
  4. Click on « Folder actions »
  5. Select « Delete ».
How to automatically sort through your e-mail

It is easy to sort through messages in your webmail.

  1. Sign in to « monoricom.ca » and click on the « Gear / list options » icon.
  2. Chose your preferences in regards to the columns, the sorting type, the sorting order.
  3. Click on the « Save » button.
How to check available space on your webmail

Sign in to « moncourrier.ca ». You can quickly check the space used by your email box at the bottom left.

A percentage will be displayed indicating the used space next to the icon.

How to change your password using the web interface

If you have forgotten your password, you must use the Customer Area to change your password. To do this, follow the steps to change your password from the Customer Area.

If you remember your email password and want to change it, you can do the following steps.

  1. Sign in to « moncourrier.oricom.ca » and click on the « Settings » button.
  2. Select « Account ».
  3. Select « Password ».
  4. Enter your current password.
  5. Enter the new password. The password needs to have at least 8 characters with 1 capital, 1 lower case letter and 1 number.
  6. Click on « Save ».
How to change your email password from the Customer Area
  1. Sign in to the Customer Area, and click on « My account ».
  2. Click on « Emails ».
  3. Click on the pencil icon next to the email you want to change the password.
  4. Enter the new password in the « Password » field.
  5. Confirm password in the « Confirmation » field.
  6. Click on the « Ok » button.

Troubleshooting

How to resolve an email sending problem

If you are unable to send emails, the configuration of your email software or a problem with the email account could be involved. Follow these steps to try to resolve the problem:

  • Make sure that your internet connection is working. You cannot send emails if the Internet is not working.
  • Make sure your email software is correctly set up. You will find the configuration of most messaging software here.
  • Check if your email account is working properly on moncourrier.oricom.ca. If you can send email this way, there may be a problem with your device or the email software you are using.
  • If you are sending attachments, make sure that the size does not exceed 30MB
  • The sending server accepts a maximum of 100 emails per hour. If you have exceeded this limit, please wait before sending other emails.

If the problem persists, please contact technical support at 1 866 967-4266.

How to resolve an email receiving problem

If you are unable to receive your emails, the configuration of your email software or a problem with the email account could be involved. Follow these steps to try to resolve the problem:

  • Make sure that your internet connection is working. You cannot receive emails if the Internet is not working.
  • Make sure your email software is correctly set up. You will find the configuration of most messaging software here.
  • Check if your email account is working properly on moncourrier.oricom.ca. If you receive your email this way, there may be a problem with your device or the email software you are using.
  • Check that there is space in your mailbox. If it is full, it will not be possible to receive new messages. See how to check the remaining space in your mailbox from the web interface.

If the problem persists, please contact technical support at 1 866 967-4266.

Votre navigateur n'est pas supporté par ce site. Veuillez faire une mise à jour.