Contact Us
Do you have questions?
Our experts will be happy to answer quickly and easily. Try it, you'll see!
By Phone
- Quebec City area : 418 683-4557
- Elsewhere in Canada, toll-free : 1 866 967-4266
Mailing address
Use this address if you need to return equipment by mail
400, Nolin street
Québec (Québec)
G1M 1E7
Departements' schedules
| Department | Hours |
| Customer service |
Monday to Friday: 9:00 a.m to 6:00 p.m Saturday and Sunday: Closed |
| Residential sales |
Monday to Friday: 8:30 a.m to 9:00 p.m Saturday: 9:00 a.m to 5:00 p.m Sunday: Closed |
| Business sales |
Monday to Friday: 9:00 a.m to 5:00 p.m Saturday and Sunday: Closed |
| Technical support |
Monday to Friday: 8:00 a.m to 9:00 p.m. Saturday and Sunday: 9:00 a.m to 9:00 p.m. |
If you want to make a complaint or report a problem
We invite you to contact us and let us know about your dissatisfaction:
By phone: 1 866 967-4266
By Email: plainte@oricom.ca
The priority of Oricom Internet is to meet your requirements and offer you the best possible service.
If your problem as not been solved to your satisfaction, there is an alternative, the CCTS
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
For more information about the CCTS, consult its Web site at www.ccts-cprst.ca or call their toll free number: 1-888-221-1687.
Comments and Suggestions
For comments or suggestions about our products and services, do not hesitate to contact us below, taking care to submit your details (name, email).