Contact Us
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By Phone
- Quebec City area : 418 683-4557
- Montreal area : 514 373-8250
- Saguenay area : 418 612-2022
- Elsewhere in Canada, toll-free : 1 866 967-4266
- Monday to Friday from 8:30 a.m. to midnight
- Saturdays and Sundays from 9:00 a.m. to 10:00 p.m.
- 24/7 emergency hotline /dial extension 7
Head office/Quebec City area
400, rue Nolin
Québec (Québec)
G1M 1E7
- Monday to Wednesday: 8:30 a.m. to 6:00 p.m.
- Thursday and Friday 8:30 a.m. to 9:00 p.m.
- Saturdays: 9:00 a.m. to 1:00 p.m.
- Sundays: closed
Departements' schedules
| Department | Hours |
| Customer service |
Monday to Wednesday: 8:30 a.m to 6:00 p.m Thursday and Friday: 8:30 a.m to 9:00 p.m Saturday and Sunday: closed December, 24, 25, 26, 27 and 31: closed January 1, 2 and 3: closed |
| Residential sales |
Monday to Friday: 8:30 a.m to 9:00 p.m Saturday and Sunday: 9:00 a.m to 5:00 p.m December, 25 and 26: closed January, 1 and 2: closed |
| Business sales |
Monday to Friday: 8:30 a.m to 5:00 p.m Saturday and Sunday: closed December 24, 25, 26, 27 and 31: closed January, 1, 2 and 3: closed |
| Technical support |
Monday to Friday: 8:30 a.m to midnight Saturday and Sunday: 9:00 a.m to 10:00 p.m December, 25 and 26: emergency service January, 1 and 2: emergency service |
| Reception |
Monday to Wednesday: 8:30 a.m to 6:00 p.m Thursday and Friday: 8:30 a.m to 9:00 p.m Saturday: 9:00 a.m to 1:00 p.m Sunday: closed December, 24, 25, 26, 27 and 31: closed January, 1, 2 and 3: closed |
By email
| Department | |
| Direction et administration | info@oricom.ca |
| Human resources | rh@oricom.ca |
| Billing information and requests | facturation@oricom.ca |
| Technical support | support@oricom.ca |
| Web hosting information and support | hebergement@oricom.ca |
| Data and server colocation centre | reseau@oricom.ca |
| General information about our residential services | ventesresidentielles@oricom.ca |
| General information about our business services | ventes@oricom.ca |
| Customer service, residentiale | serviceresidentiel@oricom.ca |
| Customer service, business | oricom.affaires@oricom.ca |
If you want to make a complaint or report a problem
We invite you to contact us and let us know about your dissatisfaction:
By phone: 1 866 967-4266
By Email: plainte@oricom.ca
The priority of Oricom Internet is to meet your requirements and offer you the best possible service.
If your problem as not been solved to your satisfaction, there is an alternative, the CCTS
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
For more information about the CCTS, consult its Web site at www.ccts-cprst.ca or call their toll free number: 1-888-221-1687.
Comments and Suggestions
For comments or suggestions about our products and services, do not hesitate to contact us below, taking care to submit your details (name, email).