Contact Us

Do you have questions?

Our experts will be happy to answer quickly and easily. Try it, you'll see!

By Phone

  • Quebec City area : 418 683-4557
  • Montreal area : 514 373-8250
  • Saguenay area : 418 612-2022
  • Elsewhere in Canada, toll-free : 1 866 967-4266
  • Monday to Friday from 8:30 a.m. to midnight
  • Saturdays and Sundays from 9:00 a.m. to 10:00 p.m.
  • 24/7 emergency hotline /dial extension 7

Head office/Quebec City area

400, rue Nolin
Québec (Québec)
G1M 1E7

  • Monday to Wednesday: 8:30 a.m. to 6:00 p.m.
  • Thursday and Friday 8:30 a.m. to 9:00 p.m.
  • Saturdays: 9:00 a.m. to 1:00 p.m.
  • Sundays: closed

Departements' schedules

Department Hours
Provisioning

Monday to Wednesday: 8:30 a.m to 6:00 p.m

Thursday and Friday: 8:30 a.m to 9:00 p.m

Saturday and Sunday: closed

Residential sales

Monday to Friday: 8:30 a.m to 9:00 p.m

Saturday and Sunday: 9:00 a.m to 5:00 p.m

Business sales

Monday to Friday: 8:30 a.m to 5:00 p.m

Saturday and Sunday: closed

Technical support

Monday to Friday: 8:30 a.m to midnight

Saturday and Sunday: 9:00 a.m to 10:00 p.m

Reception

Monday to Wednesday: 8:30 a.m to 6:00 p.m

Thursday and Friday: 8:30 a.m to 9:00 p.m

Saturday: 9:00 a.m to 1:00 p.m

Sunday: closed

By email

Department Email
Direction et administration info@oricom.ca
Human resources rh@oricom.ca
Billing information and requests facturation@oricom.ca
Technical support support@oricom.ca
Web hosting information and support hebergement@oricom.ca
Data and server colocation centre reseau@oricom.ca
General information about our residential services ventesresidentielles@oricom.ca
General information about our business services ventes@oricom.ca
Customer service, residentiale serviceresidentiel@oricom.ca
Customer service, business oricom.affaires@oricom.ca

Comments and Suggestions

For comments or suggestions about our products and services, do not hesitate to contact us below, taking care to submit your details (name, email).

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If you want to make a complaint or report a problem

We invite you to contact us and let us know about your dissatisfaction:

By phone: 1 866 967-4266
By Email: plainte@oricom.ca

The priority of Oricom Internet is to meet your requirements and offer you the best possible service.

If your problem as not been solved to your satisfaction, there is an alternative, the CCTS

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

For more information about the CCTS, consult its Web site at www.ccts-cprst.ca or call their toll free number: 1-888-221-1687.

CPRST

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