1. A technician will bring the modem below and will complete the activation of the optic fibre at your home. This installation can take from 2 to 4 hours.
   
   
   
   
   
2. Connect a network cable into the Ethernet port at the back of the modem. Connect the other end in the "port 1" of the main routeur.
   
   *If you have more than one routeur, the main one has a label underneath with the network name and password.
   
   
3. If you want to connect your computer, television or other devices directly into the router, connect each of your devices into one of the available port at the back of your router.
   
   

   

4. Connect the power adapter of your primary router.
5. Wait until the light at the bottom of your routeur is green. It will first light up yellow, then blue. It will  then light up in a steady green. This operation can take up to 5 minutes.
   If you have multiple routeurs, place them at the desired location you want and connect the power adapter into a power outlet.
   
   
   

You are now ready to connect your devices to your Wi-Fi network.

1. On the device you wish to connect, choose the network name that matches the one shown on the label under the DECO router.
2. Then enter the password shown on the same label.

1. A technician will bring the modem below and will complete the activation of the optic fibre at your home.
   
   
   
   
2. Connect a network cable in the modem's Ethernet port at the back of the modem. Connect the other end into the "port 1" of the main routeur.
   
   *If you have more than one routeur, the main one has a label underneath with the network name and password.
   
   
   
3. Connect a network cable at the back of the routeur in one of the available port. Connect the other end into the Internet port of the telephony gateway (blue port).
   
   
   
   
4. Connect your phone cable in the Phone1 port on the telephony gateway.
   
   
   
   
   
   
5. Connect the power adapter of each device; primary routeur (white power cord) and the telephony gateway (black power cord).
6. Wait until the light at the bottom of your routeur is green. It will first light up yellow, then blue. It will then turn into a steady green. This operation can take up to 5 minutes. If you have multiple routeurs, place them at the desired location you want and connect the power adapter into a power outlet.
   
   
   
   

ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Adding TP-Link DECO pods allows you to achieve optimum coverage on other floors or in other parts of your home.

If your additional DECO unit comes from Oricom, it will be already configured. Follow the instructions below:

1. Place the new pod where you want it and plug it into a power outlet, ensuring it is within range of your existing pod.
2. If the light on the new pod is yellow, move it closer to the main pod until the light turns green.

If your DECO unit is not from Oricom, you'll first need to configure it in the TP-Link DECO application, then follow steps 1 and 2 to connect it.

This application is useful for:

• Update your home network name and password;
• Manage your guest network;
• Advanced router management, such as opening external ports when required by certain devices.

In addition, if you have more than one DECO unit, you can use the application to confirm that they are all online, and to see which guests are connected.

To set up and use the TP-Link Deco app:

1. Download the app from Apple App Store or Google Play;
2. On your smartphone, connected to your Wi-Fi network;
3. Create a TP-Link login ID and sign in.

The app will automatically link to your pod, allowing you to manage your home network directly from your smartphone or your tablet!

To configure your personal router to work with a fiber connection, follow these steps:

1. Retrieving PPPoE Login Information
   Make sure you have your PPPoE login information on hand. You can find it at the bottom of the home page of your Client Zone. To display the username and password, click on "View my information."
2. Logging into the Router
   Log in to your router using the admin credentials.
3. Selecting the Connection Type
   In your router's settings, select the PPPoE connection type.
4. Entering PPPoE Information
   Enter the login information obtained from your Client Zone (username and password) in the appropriate fields.
5. Activating VLAN
   Activate VLAN and set it to 40. If there is an option for priority, choose "0." For any other required options, you can enter any number.
6. Enabling 802.1q Tag
   If there is an option for the 802.1q tag, ensure it is enabled.

Tp-Link Archer AX10 router

If your router is a Tp-Link Archer AX10, here are 2 images to help you visually find the elements described above:

Here is a step-by-step guide of how we process your fiber Internet order:

1. Order confirmation: Within 24 working hours after your order has been placed, we will send you an email to confirm the details. If you haven't received it, check your spam folder (and add us to your contacts so you don't miss any future emails).

2. Start of processing:First, we'll make sure everything is in order and try to get an installation appointment that matches your choice as closely as possible.

3. Equipment delivery:We'll ship your equipment by mail a few days after you place your order. We will send you an email with the tracking number once the equipment is shipped. Keep the equipment in a safe place until the technician visits.

4. Installation confirmation: As soon as your appointment is confirmed, we will send you an email or SMS confirming the date and time slot for your Internet service installation.

5. Fiber installation: A technician will come to your home to install the service on the confirmed date and time and will bring the optical network terminal with them.

6. Activation of service: The technician will install the fiber to your home. They will also need access inside your home to complete the installation and activate the Fiber terminal.

7. Start using the service:Once the technician has confirmed that the installation is complete, follow the step-by-step instructions included in the equipment box to plug in the router and connect your devices to your new Wi-Fi network.

Here are a few more details about the appointment with your technician:

• An adult 18 years of age or older must be present in the home when the technician arrives.
• Installation time varies and can take up to 4 hours. Only once on site will the technician be able to see the extent of the work involved.
• The technician will probably call to confirm your address, so keep your phone close at hand.
• If you live in an apartment, please inform the building manager of the technician's visit. The technician may need to check the wiring, which is usually located in an electrical room or panel.

WiFiMax

You can now access our new self-help app WiFiMax! It helps you diagnose and optimize your Wifi network.

Why WiFiMax?

We recommend using the WiFiMax self-help app if you encounter problems such as:

• Speed issues
• Video buffering
• Wi-Fi coverage issues
• Devices that drop off the network

To get started, download the free WiFiMax app onto your smartphone or tablet from the Apple App Store or Google Play.

How to get started

• Download the app onto your mobile device.
• Select Scan network and wait 2 minutes for the scan to finish.
• Click on Improve network health to diagnose your Wifi.

Here's how it works

The WiFiMax app scans your network and, if it detects a problem, suggests ways to improve your Wifi with easy-to-follow, step-by-step instructions.
The app also generates a unique KEY for each scan session. This identifier will enable our technical support team to see the results if you call us for help.

You still need help?

• Our technical support team is ready to help 7 days a week from 8am to 10pm at 1 866-967-4266.
• Running an analysis before calling us will speed up troubleshooting. Don't forget to note the unique code at the top left of the screen and communicate it to our technical support agent.