Configure your computer and its equipment

Configure your computer and its equipment

You need to plug in your equipment for the first time or you need to reconfigure your computer? You will find helpful information on this page

Connections

How to Connect a Cable Modem to Your Computer
  1. Make sure that you have: the modem, the power adapter and the network adapter card (RJ-45).
  2. Plug one end of the network cable on the back of the modem, into the « Ethernet » port, and the other into the computer’s network adapter card.
  3. Plug the coaxial cable into the modem.
  4. Plug the power adapter into the modem.
  5. Once the « Online » light is on and has stopped flashing, a window will pop up and you are done!

How to connect a cable modem, a router and a computer
  1. Make sure that you have the following items:
    - the modem, power adapter, and network cable;
    - the router, power adapter and a second network cable.
  2. Connect the coaxial cable to the modem.
  3. Connect a network cable into the « Ethernet » port at the back of the modem and into the « Internet » port (or « WAN » for some models) at the back of the router.
  4. Connect the power adapter to the modem.
  5. Connect your computer to the « LAN » port of the router using a network cable.
  6. Connect the power adapter to the router.
  7. Once the « Online » light is on and steady, open an Internet window and browse the web.

How to connect a cable modem to an IP gateway
  1. Make sure that you have the following items:
    - the cable modem, the power adapter and a network cable:
    - the telephony gateway, the power adapter and a second network cable.
  2. Plug one end of the network cable into the « Ethernet » port in the back of the modem. Plug the other end into the « blue Internet » port on the IP gateway.
  3. Plug one end of the network cable into the « yellow Ethernet » port in the back of the IP gateway. Plug the other end into your computer’s network card.
  4. Plug the coaxial cable into the cable modem.
  5. Plug in the modem’s power adapter. When the « Online » light is illuminated and not flashing, plug in the IP gateway’s power adapter.
  6. ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to : https://zoneclient.oricom.ca/Telephony et cliquer sur « Confirmer l’adresse ».

How to connect a cable modem, router, and telephony gateway
  1. Make sure you have the following items:
    - the modem, power adapter and anetwork cable;
    - the gateway, power adapter, a second network cable, and telephone cable;
    - the router, power adapter, and a 3rd network cable;
  2. Connect the coaxial cable to the modem.
  3. Connect a network cable into the « Ethernet » port at the back of the modem and into the « Internet » port (or « WAN ») at the back of the router.
  4. Connect the power adapter to the modem.
  5. Connect a network cable into the « Lan » port at the back of the router and into the « Internet » port (blue port) at the back of the telephony gateway
  6. Connect your computers into the « Lan » ports of the router with a network cable.
  7. Connect the power adapter to the router.
  8. Connect the telephone cable into the « Phone 1 » port at the back of the gateway and to your telephone device.
  9. Wait for the « Online » light (or « Cable Link » on some models) is fixed on the modem and connect the power adapter to the telephony gateway.
  10. ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to : https://zoneclient.oricom.ca/Telephony and click on « Confirm the address ».

Note : If the router has not been configured by Oricom it is necessary to do the port forwarding to make sure the phone works properly. Open ports « 5060-5061 » on the "UDP" protocol and port « 8050 » on the « TCP » protocol.

How to Connect a DSL Modem to a Computer
  1. Make sure that you have the DSL modem, the power adapter, the network cable and the telephone cord.
  2. Plug one end of the network cable (RJ-45) into the back of the modem, into the « Ethernet » port, and the other into the computer’s network adapter card.
  3. Plug the telephone cord into the modem’s « DSL » port and in the phone wall jack.
  4. Plug the power adapter into the modem.
  5. Once the « DSL » light is on and has stopped flashing, the process is complete. Simply use your Internet connection!



How to connect a DSL modem and router
  1. Make sure that you have the following items:
    - the modem, power adapter, network cable and telephone cord;
    - the router, power adapter, and a second network cable.
  2. Connect the telephone cord on the « DSL » port at the back of the modem and in the wall jack.
  3. Connect the network cable into the « Ethernet » port at the back of the modem and into the « Internet » port (or « WAN » for some models) at the back of the router.
  4. Connect the power adapter to the modem.
  5. Connect your computer to the « LAN » port of the router using a network cable.
  6. Connect the power adapter to the router.
  7. Once the « Online » light is on and steady, open an Internet window and browse the web.

Note : If the router has not been previously configured by Oricom, you must configure the PPPoE connection to access the Internet.

How to connect a DSL modem on an IP gateway
  1. Make sure that you have the following items:
    - the DSL modem, the power adapter, a network cable and a telephone cord;
    - the telephony gateway, the power adapter and a second network cable.
  2. Plug one end of the network cable into the « Ethernet » port in the back of the modem. Plug the other end into the blue Internet port on the IP gateway.
  3. Plug one end of the network cable (RJ-45) into the back of the IP gateway, into the « Ethernet (yellow) » port and the other into the computer’s network adapter card.
  4. Plug one end of the telephone cord into the DSL modem and the other into the wall jack.
  5. Plug the power adapter into the DSL modem. When the first 3 lights (« Power », « Ethernet » et « DSL »), are on and stop flashing, plug the power adapter into the IP gateway.
  6. ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to : https://zoneclient.oricom.ca/Telephony and click on « Confirm the address ».

How to connect a DSL modem, router and telephony gateway
  1. Make sure that you have the following items:
    - the modem, power adapter, network cable and telephone cord:
    - the gateway, power adapter, a second network cable and telephone cable;
    - the router, power adapter, and a 3rd network cable.
  2. Connect the telephone cord on the « DSL » port at the back of the modem and in the wall jack.
  3. Connect a network cable into the « Ethernet » port at the back of the modem and into the « Internet » port (or « WAN ») at the back of the router.
  4. Connect the power adapter to the modem.
  5. Connect a network cable into the « Lan » port at the back of the router and into the « Internet » port (blue port) at the back of the telephony gateway.
  6. Connect the power adapter to the router.
  7. Connect the telephone cable into the « Phone 1 » port at the back of the gateway and to your telephone device.
  8. Once the « DSL » light is on and has stopped flashing, connect the power adapter to the telephony gateway.
  9. ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Note: If the router has not been configured by Oricom it is necessary to do the port forwarding to make sure the phone works properly. Open ports « 5060-5061 » on the "UDP" protocol and port « 8050 » on the « TCP » protocol. You must also configure the PPPoE connection to access the Internet.


Access settings

Configuring a DSL connection on various operating systems.

Configuring a Cable Connection on Mac
  1. Click on the « Apple » at the upper left and select « System Preferences ».
  2. Then click « Network ».
  3. Make sure that the « Built-in Ethernet » box is checked in the menu on the left.
  4. Make sure that « Via DHCP » is shown in the « Configure » option.
  5. If the network cable is properly connected, an IP address will be assigned (shown in this image), indicating that the Internet access is up and running.
Configuring a PPPoE Connection on Mac
  1. Click on the « Apple » at the upper left and select « System Preferences ».
  2. Then click « Network ».
  3. Make sure that the « Ethernet » box is checked in the menu on the left.
  4. Click « Configure » and select « Connect using PPPoE ».
  5. For the service name, enter « PPPoE » or « Oricom ».
  6. The « PPPoE Server » field can be left blank. Otherwise, write « Oricom ».
  7. The account name is the ORICOM INTERNET email address with the « @oricom.ca » (Example: connection@oricom.ca).
  8. The password is the one provided. If you select « Remember this password » you will not have to enter it every time.
  9. Click on « Apply » at the bottom of the page and click on the connection on the left. Finally, click « Connect ».
Configuring a PPPoE Connection on Windows 7
  1. Click on « Start », then « Control Panel ».
  2. Go to the Control Panel, On the upper left side next to « View by » select « Category ». Then click on « Network and Internet ».
  3. In the new window, click on « Network and Sharing Centre ».
  4. Click on « Set up a new connection or network ».
  5. Once in the « Set up a New Connection or Network » wizard, click on « Connect to the Internet », then « Next ».
  6. Click on « Broadband (PPPoE) ».
  7. Enter your user name, being sure to include « @oricom.ca ». Enter your password. Check « Remember this password » so that you do not need to enter it every time.
  8. Click « Connect » to finish and launch the connection.

If you experience any problems, contact technical support at 418-683-4557, ext. 1050.


Configurations specifically for IP telephony (VoIP) routers and gateways

This section includes all of the information that you need to efficiently configure your Internet phone (VoIP) router or gateway.

Configuring your Wi-Fi network

How to configure my Wi-Fi network in my router

Here are the steps to configure your wireless network in your router.

  1. Connect the computer to the Wi-Fi network or to one of the router's "LAN" ports.
  2. Open your web browser.
  3. Go to your router's configuration page. The default address for most routers is: 192.168.0.1
  4. Choose the option for the "wireless" configuration in the menu.
  5. Enter the name you want to give to your network in the “wireless network name” (or “SSID”) box).
  6. Choose "WPA2" as the security type.
  7. Enter the password of your choice in the box provided. It is recommended to put numbers, capital letters and special characters for more security.
  8. Click "Save".

Note: It is recommended to change the administrator password of the router for more security.

How to connect a device to the wireless network

To connect a device to the Wi-Fi network, you will need to ensure that Wi-Fi of the device is turned on, then check if there is Wi-Fi networks.

Find the name of the wireless network that is indicated on the label on the router provided by Oricom Internet. The configuration and connection information is shown on this label, here is a picture.

Note: Always use the 5 GHz network if your device is compatible.

iOS (iPhone, iPad, etc.)

  1. Go to « Settings », and then « Wi-Fi ».
  2. Slide the wireless switch to on position (green). Your device will automatically search for available Wi-Fi networks.
  3. Select the name of your wireless network to connect your device.

MAC

  1. Click the « Wi-Fi menu » icon and select « Activate Wi-Fi ».
  2. Select the « Wi-Fi menu » icon and then your wireless network name.

Android

  1. Open the « Settings » menu and tap « Connections », then « Wi-Fi ».
  2. Slide the wireless switch to on position (green). Your device will automatically search for available Wi-Fi networks.
  3. Select the name of your wireless network to connect your device.

Windows

  1. Make sure that Wi-Fi is enabled.
  2. Select the Wi-Fi icon in the notification area at the bottom right.
  3. Select your wireless network name and click « Connect ».

Configuring your router

Configure a router for a cable connection

Here are the steps to configure your router for a cable connection:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « Internet » (or « WAN ») option for the configuration.
  5. Choose « Dynamic IP » as type of connection.
  6. Press the button to save the changes.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Configure a router for a DSL connection

Here are the steps to configure your router for a cable connection:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « Internet » (or « WAN ») option for the configuration.
  5. Choose « PPPoE » as type of connection.
  6. Enter the username and password for the PPPoE connection in the boxes provided for this purpose.
  7. Press the button to save the changes.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Configure port forwarding for telephony

Here are the steps to configure port forwarding for telephony:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « DHCP » option for the configuration.
  5. Create an IP address reservation for the telephony gateway.
  6. Click the button to save de changes.
  7. In the menu, choose the « port forwarding » (ou « virtual servers ») option.
  8. Create a rule to open the "5060-5061" ports on the « UDP » protocol and associate this rule with the IP address of the telephony gateway.
  9. Create a rule to open the « 8050 » port on the « TCP » protocol and associate this rule with the IP address of the telephony gateway.
  10. Click the button to save de changes.
  11. Restart the router.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Connect and configure your connection with an IP telephony gateway (VoIP)

How to connect a cable modem to an IP gateway
  1. Take the cable modem out of the box and make sure that you have: the cable modem, the power adapter and the network cable (RJ-45).
  2. Take the IP gateway out of the box and make sure that you have: the IP gateway, the power adapter and a network cable (RJ-45).
  3. Plug one end of the network cable (RJ-45) into the « Ethernet » port in the back of the modem. Plug the other end into the « blue Internet » port on the IP gateway.
  4. Plug one end of the network cable (RJ-45) into the « yellow Ethernet » port in the back of the IP gateway. Plug the other end into your computer’s network card.
  5. Plug the (coaxial) cable into the cable modem.
  6. Plug in the modem’s power adapter. When the « Online » light is illuminated and not flashing, plug in the IP gateway’s power adapter.
  7. Activate your 911 address.
Configure a telephony gateway for a cable connection
  1. Connect your computer on the « Ethernet » port of the telephony gateway (yellow port).
  2. Open your web browser.
  3. Enter « http://192.168.99.1 » in the address bar.
  4. Enter « user » in the « Username » field.
  5. Enter your password in the « Password » field.
  6. Click on « Log In ».
  7. Go to the « Internet Settings » page which is in the « Network Setup » menu.
  8. Choose « Automatic Configuration - DHCP » as « Connection Type ».
  9. Press the « Submit » button to save the changes.
How to Connect a DSL Modem on an IP Gateway
  1. Take the DSL modem out of the box and make sure that you have: the DSL modem, the power adapter, the network cable (RJ-45) and the telephone cord.
  2. Take the IP gateway out of the box and make sure you have: the IP gateway, the power adapter and the network cable (RJ-45).
  3. Plug one end of the network cable (RJ-45) into the « Ethernet » port in the back of the modem. Plug the other end into the blue Internet port on the IP gateway.
  4. Plug one end of the network cable (RJ-45) into the back of the IP gateway, into the « Ethernet (yellow) » port and the other into the computer’s network adapter card.
  5. Plug one end of the telephone cord into the DSL modem and the other into the wall jack.
  6. Plug the power adapter into the DSL modem. When the first 3 lights (« Power », « Ethernet » et « DSL »), are on and stop flashing, plug the power adapter into the IP gateway.
  7. Activate your 911 address.
Configure a telephony gateway for a DSL connection
  1. Connect your computer on the « Ethernet » port of the telephony gateway (yellow port).
  2. Open your web browser.
  3. Enter « http://192.168.99.1 » in the address bar.
  4. Enter « user » in the « Username » field.
  5. Enter your password in the « Password » field.
  6. Click on « Log In ».
  7. Go to the « Internet Settings » page which is in the « Network Setup » menu.
  8. Choose « PPPoE » as « Connection Type ».
  9. Enter the username and password for the PPPoE connection in the boxes provided for this purpose.
  10. Press the « Submit » button to save the changes.

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