How to connect your equipment

How to connect your equipment

You need to plug in your equipment for the first time or you need to reconfigure your router? You will find helpful information on this page

Connections

How to connect a cable modem and a router
  1. Connect a network cable into the Ethernet port at the back of the modem.
  2. Connect the coaxial cable from the modem to the wall socket.

  3. Take the network cable connected to the modem and plug it into the router's WAN or Internet port (blue port).
  4. If you want to connect a computer, television, or other devices directly to the router, connect each of your devices to a LAN port on the router using network cables.

  5. Connect the modem and router power adapter.
  6. Wait until the Online or Cable light on the modem is steady.

 

How to connect a cable modem, router, and telephony gateway
  1. Connect a network cable into the Ethernet port at the back of the modem.
  2. Connect the coaxial cable from the modem to the wall socket.

  3. Take the network cable connected to the modem and plug it into the router's WAN or Internet port (blue port).
  4. Connect a network cable to the back of the router in the LAN1 port (yellow port).

  5. Connect your telephone cable into the Phone1 port on the gateway.
  6. Take the network cable plugged into the LAN1 port of the router and plug it into the Internet port of the gateway (blue port).

  7. Connect power adapter for each device; modem, router and telephony gateway.
  8. Wait until the Online or Cable light on the modem is steady.

ATTENTION!Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Note : If the router has not been configured by Oricom, open port 8050 on the TCP protocol.

How to connect a DSL modem and router
  1. Plug the telephone cable into the DSL port of the modem and connect it to the wall socket.
  2. Plug a network cable into the Ethernet or Wan port on the back of the modem.

  3. Take the network cable connected to the modem and plug it into the WAN or Internet port of the router (blue port).
  4. If you want to connect a computer, TV, or other devices directly to the router, connect each of your devices to a LAN port on the router using network cables.

  5. Connect the power adapter to the modem and router.
  6. Wait until the Online or DSL light on the modem is steady.

Note : If the router has not been previously configured by Oricom, you must configure the PPPoE connection to access the Internet.

How to connect a DSL modem, router and telephony gateway
  1. Plug the telephone cable into the DSL port of the modem and connect it to the wall socket.
  2. Plug a network cable into the Ethernet or Wan port on the back of the modem.

  3. Take the network cable connected to the modem and plug it into the WAN or Internet port of the router (blue port).
  4. Plug a network cable from the back of the router into the LAN1 port (yellow port).

  5. Connect the wire from your phone to the Phone1 port on the gateway.
  6. Take the network cable connected to the LAN1 port of the router and plug it into the Internet port of the gateway (blue port).

  7. Plug in the power adapter for each device; modem, router and telephony gateway.
  8. Wait until the Online or DSL light on the modem is steady.

ATTENTION!Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Note: If the router has not been configured by Oricom, you must configure the PPPoE connection in the router to access the Internet


Access settings

Configuring a DSL connection on various operating systems.

Configuring a Cable Connection on Mac
  1. Click on the « Apple » at the upper left and select « System Preferences ».
  2. Then click « Network ».
  3. Make sure that the « Built-in Ethernet » box is checked in the menu on the left.
  4. Make sure that « Via DHCP » is shown in the « Configure » option.
  5. If the network cable is properly connected, an IP address will be assigned (shown in this image), indicating that the Internet access is up and running.
Configuring a PPPoE Connection on Mac
  1. Click on the « Apple » at the upper left and select « System Preferences ».
  2. Then click « Network ».
  3. Make sure that the « Ethernet » box is checked in the menu on the left.
  4. Click « Configure » and select « Connect using PPPoE ».
  5. For the service name, enter « PPPoE » or « Oricom ».
  6. The « PPPoE Server » field can be left blank. Otherwise, write « Oricom ».
  7. The account name is the ORICOM INTERNET email address with the « @oricom.ca » (Example: connection@oricom.ca).
  8. The password is the one provided. If you select « Remember this password » you will not have to enter it every time.
  9. Click on « Apply » at the bottom of the page and click on the connection on the left. Finally, click « Connect ».
Configuring a PPPoE Connection on Windows 7
  1. Click on « Start », then « Control Panel ».
  2. Go to the Control Panel, On the upper left side next to « View by » select « Category ». Then click on « Network and Internet ».
  3. In the new window, click on « Network and Sharing Centre ».
  4. Click on « Set up a new connection or network ».
  5. Once in the « Set up a New Connection or Network » wizard, click on « Connect to the Internet », then « Next ».
  6. Click on « Broadband (PPPoE) ».
  7. Enter your user name, being sure to include « @oricom.ca ». Enter your password. Check « Remember this password » so that you do not need to enter it every time.
  8. Click « Connect » to finish and launch the connection.

If you experience any problems, contact technical support at 418-683-4557, ext. 1050.


Configurations specifically for IP telephony (VoIP) routers and gateways

This section includes all of the information that you need to efficiently configure your Internet phone (VoIP) router or gateway.

Configuring your Wi-Fi network

How to configure my Wi-Fi network in my router

Here are the steps to configure your wireless network in your router.

  1. Connect the computer to the Wi-Fi network or to one of the router's "LAN" ports.
  2. Open your web browser.
  3. Go to your router's configuration page. The default address for most routers is: 192.168.0.1
  4. Choose the option for the "wireless" configuration in the menu.
  5. Enter the name you want to give to your network in the “wireless network name” (or “SSID”) box).
  6. Choose "WPA2" as the security type.
  7. Enter the password of your choice in the box provided. It is recommended to put numbers, capital letters and special characters for more security.
  8. Click "Save".

Note: It is recommended to change the administrator password of the router for more security.

How to connect a device to the wireless network

To connect a device to the Wi-Fi network, you will need to ensure that Wi-Fi of the device is turned on, then check if there is Wi-Fi networks.

Find the name of the wireless network that is indicated on the label on the router provided by Oricom Internet. The configuration and connection information is shown on this label, here is a picture.

Note: Always use the 5 GHz network if your device is compatible.

iOS (iPhone, iPad, etc.)

  1. Go to « Settings », and then « Wi-Fi ».
  2. Slide the wireless switch to on position (green). Your device will automatically search for available Wi-Fi networks.
  3. Select the name of your wireless network to connect your device.

MAC

  1. Click the « Wi-Fi menu » icon and select « Activate Wi-Fi ».
  2. Select the « Wi-Fi menu » icon and then your wireless network name.

Android

  1. Open the « Settings » menu and tap « Connections », then « Wi-Fi ».
  2. Slide the wireless switch to on position (green). Your device will automatically search for available Wi-Fi networks.
  3. Select the name of your wireless network to connect your device.

Windows

  1. Make sure that Wi-Fi is enabled.
  2. Select the Wi-Fi icon in the notification area at the bottom right.
  3. Select your wireless network name and click « Connect ».

Configuring your router

Configure a router for a cable connection

Here are the steps to configure your router for a cable connection:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « Internet » (or « WAN ») option for the configuration.
  5. Choose « Dynamic IP » as type of connection.
  6. Press the button to save the changes.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Configure a router for a DSL connection

Here are the steps to configure your router for a cable connection:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « Internet » (or « WAN ») option for the configuration.
  5. Choose « PPPoE » as type of connection.
  6. Enter the username and password for the PPPoE connection in the boxes provided for this purpose.
  7. Press the button to save the changes.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Configure port forwarding for telephony

Here are the steps to configure port forwarding for telephony:

  1. Connect your computer to the Wi-Fi network or on one of the « LAN » ports on your router.
  2. Open your web browser.
  3. Go to the configuration page of your router. The default address for most routers is: « http://192.168.0.1 ».
  4. In the menu, choose the « DHCP » option for the configuration.
  5. Create an IP address reservation for the telephony gateway.
  6. Click the button to save de changes.
  7. In the menu, choose the « port forwarding » (ou « virtual servers ») option.
  8. Create a rule to open the "5060-5061" ports on the « UDP » protocol and associate this rule with the IP address of the telephony gateway.
  9. Create a rule to open the « 8050 » port on the « TCP » protocol and associate this rule with the IP address of the telephony gateway.
  10. Click the button to save de changes.
  11. Restart the router.

If you experience any difficulties, we invite you to contact technical support at 418 683-4557 or 1 866 967-4266.

Connect and configure your connection with an IP telephony gateway (VoIP)

Configure a telephony gateway for a cable connection
  1. Connect your computer on the « Ethernet » port of the telephony gateway (yellow port).
  2. Open your web browser.
  3. Enter « http://192.168.99.1 » in the address bar.
  4. Enter « user » in the « Username » field.
  5. Enter your password in the « Password » field.
  6. Click on « Log In ».
  7. Go to the « Internet Settings » page which is in the « Network Setup » menu.
  8. Choose « Automatic Configuration - DHCP » as « Connection Type ».
  9. Press the « Submit » button to save the changes.
Configure a telephony gateway for a DSL connection
  1. Connect your computer on the « Ethernet » port of the telephony gateway (yellow port).
  2. Open your web browser.
  3. Enter « http://192.168.99.1 » in the address bar.
  4. Enter « user » in the « Username » field.
  5. Enter your password in the « Password » field.
  6. Click on « Log In ».
  7. Go to the « Internet Settings » page which is in the « Network Setup » menu.
  8. Choose « PPPoE » as « Connection Type ».
  9. Enter the username and password for the PPPoE connection in the boxes provided for this purpose.
  10. Press the « Submit » button to save the changes.

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