Configuring and using your IP telephony

Configuring and using your IP telephony

Want to know more about the various VoIP configurations? This section has the answers to your questions.

Did you know that one of the advantages of IP telephony (VoIP) is its portability?

Regardless of where you go, if you have access to broadband Internet, you can use your IP gateway. For example, no matter if your IP gateway is set up at your residence in Québec City, Florida or Montreal, you can always make and receive calls!

The only thing you need to check is that your telephone number is local to avoid long-distance charges. For example, if you are travelling to a remote area and you want to call your neighbour in Quebec City, the call will be considered local. However, if you are calling the restaurant across the street in Florida, the call will be considered long distance, even though you are calling from Florida. The reference point for your IP gateway remains ORICOM.

IP telephony is an excellent solution if you have family abroad and want to communicate with them over the phone on a regular basis, because these calls will always be considered local.

For more information about IP telephony possibilities, star (*) features and coverage areas, visit our What is IP telephony? section.

Our IP telephony guide, a useful tool!

Our IP telephony user guide contains essential information on how to use your service. You will find information regarding:

  • voicemail functions and commands;
  • call transfer and call forwarding;
  • 911, 411 and 611 services;
  • the system's star features: call transfer, caller ID blocking, last number redial, do not disturb, anonymous call rejection, call waiting, redial the last incoming call, call information, call forwarding, forwarding email management, do not call list (black list);
  • voicemail menu;
  • Receiving voicemail messages by email;
  • call summary;
  • free calling areas.

Refer to the IP telephony user guide

Here are some useful links to help you configure your gateway

How to connect optic fibre modem, router and telephony gateway
  1. A technician will bring the modem below and will complete the activation of the optic fibre at your home.



  2. Connect a network cable in the modem's Ethernet port at the back of the modem. Connect the other end into the "port 1" of the main routeur.

    *If you have more than one routeur, the main one has a label underneath with the network name and password.


  3. Connect a network cable at the back of the routeur in one of the available port. Connect the other end into the Internet port of the telephony gateway (blue port).



  4. Connect your phone cable in the Phone1 port on the telephony gateway.





  5. Connect the power adapter of each device; primary routeur (white power cord) and the telephony gateway (black power cord).
  6. Wait until the light at the bottom of your routeur is green. It will first light up yellow, then blue. It will then turn into a steady green. This operation can take up to 5 minutes. If you have multiple routeurs, place them at the desired location you want and connect the power adapter into a power outlet.



ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

How to connect a cable modem, router, and telephony gateway
  1. Connect a network cable into the Ethernet port at the back of the modem.
  2. Connect the coaxial cable from the modem to the wall socket.

  3. Take the network cable connected to the modem and plug it into the router's WAN or Internet port (blue port).
  4. Connect a network cable to the back of the router in the LAN1 port (yellow port).

  5. Connect your telephone cable into the Phone1 port on the gateway.
  6. Take the network cable plugged into the LAN1 port of the router and plug it into the Internet port of the gateway (blue port).

  7. Connect power adapter for each device; modem, router and telephony gateway.
  8. Wait until the Online or Cable light on the modem is steady.

ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Note : If the router has not been configured by Oricom, open port 8050 on the TCP protocol.

How to connect a cable modem to a telephony gateway
  1. Take the cable modem out of the box and make sure that you have: the cable modem, the power adapter and the network cable (RJ-45).
  2. Take the IP gateway out of the box and make sure that you have: the IP gateway, the power adapter and a network cable (RJ-45).
  3. Plug one end of the network cable (RJ-45) into the « Ethernet » port in the back of the modem. Plug the other end into the « blue Internet » port on the IP gateway.
  4. Plug one end of the network cable (RJ-45) into the « yellow Ethernet » port in the back of the IP gateway. Plug the other end into your computer’s network card.
  5. Plug the (coaxial) cable into the cable modem.
  6. Plug in the modem’s power adapter. When the « Online » light is illuminated and not flashing, plug in the IP gateway’s power adapter.
  7. Activate your 911 address.
How to connect a DSL modem, router and telephony gateway
  1. Plug the telephone cable into the DSL port of the modem and connect it to the wall socket.
  2. Plug a network cable into the Ethernet or Wan port on the back of the modem.

  3. Take the network cable connected to the modem and plug it into the WAN or Internet port of the router (blue port).
  4. Plug a network cable from the back of the router into the LAN1 port (yellow port).

  5. Connect the wire from your phone to the Phone1 port on the gateway.
  6. Take the network cable connected to the LAN1 port of the router and plug it into the Internet port of the gateway (blue port).

  7. Plug in the power adapter for each device; modem, router and telephony gateway.
  8. Wait until the Online or DSL light on the modem is steady.

ATTENTION! Your telephone service will be operational only once you have confirmed your 911 address and enabled the gateway in your Customer Area. Once the equipment is connected, please follow the activation instructions (yellow sheet that comes with your gateway) or go to https://zoneclient.oricom.ca/Telephony and click on « 911 address(es) ».

Note: If the router has not been configured by Oricom, you must configure the PPPoE connection in the router to access the Internet

How to connect a DSL modem to a telephony gateway
  1. Take the DSL modem out of the box and make sure that you have: the DSL modem, the power adapter, the network cable (RJ-45) and the telephone cord.
  2. Take the IP gateway out of the box and make sure you have: the IP gateway, the power adapter and the network cable (RJ-45).
  3. Plug one end of the network cable (RJ-45) into the « Ethernet » port in the back of the modem .Plug the other end into the blue Internet port on the IP gateway.
  4. Plug one end of the network cable (RJ-45) into the back of the IP gateway, into the « Ethernet (yellow) » port and the other into the computer’s network adapter card.
  5. Plug one end of the telephone cord into the DSL modem and the other into the wall jack.
  6. Plug the power adapter into the DSL modem. When the first 3 lights (« Power », « Ethernet » et « DSL »), are on and stop flashing, plug the power adapter into the IP gateway.
  7. Activate your 911 address.

Note on telephone filters:

Every telephone device (telephones and faxes) must have its own filter:

Very important : The DSL modem should NEVER, be connected to a filter.

Configuring the Gateway and Router to Work Together (router before gateway)

Custom configuration (modem-router-gateway) for online gaming and torrent users. This configuration is useful if you have a very high-speed cable modem, or to unlock ports in the IP telephony gateway.

If you are new at configuring routers and gateways, we strongly suggest that you contact technical support.

Configuring a D-Link Router to Forward to VoIP

Serial number : DIR-600 and higher

  1. Make sure that the router and computer are plugged in properly.
  2. Open your Web browser, e.g.: « Internet Explorer », « Firefox » or « Safari ».
  3. In the address bar, enter : « 192.168.0.1 »
  4. A window will open, asking you to enter your user name and password. Enter « admin » in the « Username » field. Leave the « Password » field blank, then click « Log In ».
  5. A window will confirm that you have entered the D-Link router’s settings. You will see an image and several tabs.
  6. Under the « Advanced » section at the top of the page, you will see another section to the left called « Port Forwarding ».
  7. Check the box.
  8. Enter « VoIP » in the « Name » field.
  9. Enter « 8050 » in the « TCP » field and « 5060,5061 » in the « UDP » field.
  10. Enter « 192.168.0.10 » in the « IP Address » field.
  11. Select « Always » in the « Schedule » field.
  12. Click on « Save Settings » toward the upper middle of the page to finish.

The router is now configured to accept VoIP. However, a few modifications need to be made on the VoIP gateway to ensure that these changes are accepted. Follow the Configuring the VoIP Gateway so that it Operates with Routers guide to finalize the changes.

Configuring a Linksys router to redirect to VoIP

Serial number : All serial numbers

  1. Make sure that the router and computer are plugged in properly.
  2. Open your Web browser, e.g.: « Internet Explorer », « Firefox » « Chrome » or « Safari ».
  3. In the address bar, enter : « 192.168.0.1 »
  4. A window will open, asking for a username and password. Enter « admin » in both the « Username » and « Password » fields. Then click « OK ».
  5. A window will confirm that you have entered the Linksys router’s settings. You will see an image and several tabs.
  6. Click on « Applications & Gaming » at the top of the page, and in the « Port Range Forwarding » sub-menu.
  7. Enter « VoIP1 » in one of the « Application » boxes.
  8. Enter « 5060 » in the « Start » box, and « 5061 » in the « End » box.
  9. Select « UDP » in the « Protocol » box.
  10. Enter « 192.168.1.10 » in the « IP Address » box.
  11. Check the « Enabled » box.
  12. Repeat steps 7 to 12, but with a few changes to steps 8, 10 and 11.
    • In step 7, enter « VoIP2 » in one of the other « Application » boxes.
    • In step 8, enter « 8050 » in the « Start » and « End » fields.
    • In step 9, select « TCP » in the « Protocol » box.
  13. To finish, click on « Save Settings » at the bottom of the page.

The router is now configured to accept VoIP. However, a few modifications need to be made on the VoIP gateway to ensure that these changes are accepted. Follow the Configuring the VoIP Gateway so that it Operates with Routers guide to finalize the changes.

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