Important documents

Forms and user guides

This section contains links to our important documents such as forms to fill out to complete your order and user guides for some of our services.

Pre-authorized payment form PAP

When you placed your order, our team asked you to fill out a Pre-Authorized Payment form to authorize us to make monthly withdrawals from your bank account to pay your monthly service fees.

You can fill out the form online or download it, print it, fill it out and send it to us.
Go to Pre-Authorized Payment Form.

Phone portability form

If you have ordered telephony service and wish to keep your phone number, we need your authorization to transfer your phone number to Oricom.

Go to Portability Form. Here you will find information about portability.

Telephony user guide

Our IP telephony user guide contains essential information on how to use your service. You will find information regarding:
  • voicemail functions and commands;
  • call transfer and call forwarding;
  • 911, 411 and 611 services;
  • the system's star features: call transfer, caller ID blocking, last number redial, do not disturb, anonymous call rejection, call waiting, redial the last incoming call, call information, call forwarding, forwarding email management, do not call list (black list);
  • voicemail menu;
  • Receiving voicemail messages by email;
  • call summary;
  • free calling areas.
Refer to the IP telephony user guide

Oricom TV user guide

Our Oricom TV user guide contains essential information about your TV service, including information about:
  • connecting your receiver;
  • remote control functions;
  • Wi-Fi settings;
  • TV guide, channel filtering and managing favorite channels;
  • functions of the recorder.
Consult the Oricom TV user guide

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